EnvironMenstruals

for Better Menstrual Options

New Zealand's

One stop shop for alternative menstrual products

Kia Ora! Welcome to EnvironMenstruals.

Customer Service

Shipping & Delivery
Orders are usually dispatched within 48 hours of payment clearing. Some made to order products will take longer. I work full-time so orders are very rarely dispatched the same day they are received. As I do everything by myself, if I am sick or away, or other limited in my ability to get **it done it may take a day longer.

While I will make every effort to ensure that your order gets to you safely, parcels do sometimes go missing in the post, and I cannot take any responsibility for packages lost in transit. However, I will happily begin an investigation with NZPost if your order does go astray. Please let me know if your order does not arrive in a reasonable time for your shipping method, and I will see if I can find out why. Please allow about 3 days for standard post and up to 2 working days (but it is usually overnight) for courier, from date sent (I may put a note in the comments advising that it is being sent in the morning - in this case, take the date as the following day). Usually missing parcels show up within a week, either returned to me or eventually finding their way to their destination.

Signature required courier is usually the safest option for delivery. I do offer tracked and signature required courier delivery options to help get your order to you safely - I recommend these for high value orders. At the moment this option is only available by special request (until I can work out how to add another shipping option).
There is no courier pick up on the weekend, and I do not do a Saturday delivery option (because the times I have paid for this it still did not arrive on Saturday). This means that an order sent by courier on a Friday will not arrive until Monday at the earliest, and orders send on the weekend will not arrive before Tuesday. If you are in a hurry to receive your item, and it is likely to be sent on a Friday, Saturday or Sunday, then Standard or Fast post may be quicker. I can add a tracked option to these if necessary. If you would like to use this option, please select courier delivery and add a note or email me to that effect.

Please remember to take bank clearance times into account when calculating delivery times.
Privacy & Security
In accordance with the privacy act, and just plain decency, I will not share your information with anyone.
Phone numbers are requested in the sign up process only so I can contact you if there is a problem with your order, and for courier delivery requirements.
I will not pester you with spam and newsletters - even if you click the button saying you want me to it is unlikely to happen (I am too lazy).
PayPal transactions are processed by PayPal, so I do not receive or record your credit card information.
Returns & Replacements
Due to the nature of the products, I can not accept returns of products once they have been removed from their packaging (would you like me to sell you one that someone else might have tried?). However, if there is a problem with your purchase or a fault with the product supplied, please contact me, and I will do what I can to remedy this.
Please choose carefully and don't hesitate to ask questions as all sales of body contact products must be final. I can not accept returned products that have been removed from their packaging (as I can not be sure that they are unused). However, if there is a fault with your product, I will do what I can to get it repaired, replaced, or refunded.
Payment, Pricing & Promotions
Sales are not final until payment has cleared. Orders will not be dispatched prior to this. Custom pad orders may not be started until payment has been received, so please contact me if this might be a problem.
Laybuy Terms
The period of layby is 6 weeks unless a longer term has been agreed to in advance. A nonrefundable 10% deposit is required to secure your order. This must be paid at the time of ordering. If your deposit has not been received within 1 week of the layby starting, your order will be cancelled and you may be denied the layby option in the future. No minimum order applies. If you have not completed paying for your order at the end of 6 weeks (and a longer term has not been agreed upon), the products will be returned to stock and you will be issues a credit note for any payments made, minus the deposit.

If, after commencing the layby, you are unable to pay within 6 weeks and wish to extend the layby term, please contact me. However, there may be a small fee to extend the layby term.